As the U.S. Government continues to modernize its infrastructure, Federal agencies are now required to deploy products in the cloud. Cloud migration is a key initiative whose status is regularly reported to the government’s most senior leaders, including Congress and the President of the United States.
But even with world-class technology and innovation, migration and modernization is not easy. While the topic is top of mind for every federal agency, each faces its own unique challenges, from compliance and regulatory issues to ongoing IT management and maintenance.
To support federal agencies in their cloud migration endeavors, the General Service Administration’s (GSA) Technology Transformation Service (TTS) created cloud.gov in 2015. Cloud.gov serves as a secure and compliant Platform as a Service (PaaS) built specifically for government work that helps deliver services in a faster, more user-friendly way. The platform includes access to some of the most popular Amazon Web Services (AWS) services and is open source.
The platform allows its 40+ and growing government clients (spread across 15 agencies) to build and host applications in a cloud environment that meets federal security compliance requirements under a Federal Risk and Authorization Management Program (FEDRAMP) Joint Authorization Board (JAB) Provisional Authority to Operate (P-ATO). Specifically built for government work, the platform runs on top of industry-provided infrastructure through AWS, enabling expedited development and deployment of cloud applications — helping accelerate and secure government modernization efforts.
But one size does not fit all, and agencies initially on the platform struggled both with the transition and with navigating the platform itself.
Enter TechFlow, which secured a GSA contract in 2019 to support the award-winning platform by providing enhanced technical capabilities and increased customer support, which has led to a greater user experience and higher customer satisfaction.